Deliveries at Pet Pavilion

We at Pet Pavilion know how important it is to our customers, that their orders are delivered efficiently and safely, so we have made sure that all of our products are always in safe hands by having all orders fully trackable and signed at every stage of the delivery process, Our excellent delivery team treat all packages with care and make sure they are never misplaced - So you know you can always count on us! 

Our efficient delivery team work their hardest to get your package to you as soon as possible. If you are ordering from the UK, you will receive a next-day delivery service. Deliveries from Europe are usually delivered between 2-7 days depending on the distance of your location. 


How Do I Pay?

We take all payments through PayPal online. PayPal is a safe method of payment which is trusted by customers worldwide. PayPal accepts all major credit and debit cards, and all transactions are carried out securely within minutes. Your items will be shipped once payment is received in full via trackable courier.


What are your Delivery Costs?

For all UK residents, delivery costs £6.50, no matter how far you live. Items will usually be delivered by 2-3 days.

For our customers outside the UK, don't worry - we have devised an easy to follow delivery costs table shown below. Here you will find our very reasonable delivery prices marked against our neighbouring countries in Europe. Each country is sorted into a particular zone; prices are marked according to which zone your country is in.




Next Day Delivery

For selected items, we offer next working day delivery on UK orders placed before Orders placed after 12:00pm will take an additional working day to be delivered. If your desired items are not in stock, they can be special ordered. We endeavour deliver to our customers as swiftly as possible. Contact us for further details.


My Country is not Listed.

If your country is not listed above, please do not hesitate to contact our friendly team at - and we will get back to you as soon as we can to give you a reasonable quote for the country you're from.


Will I be Taxed on my Orders?

All of our products at Pet Pavilion have prices which are inclusive of VAT. 


Are There any Other Additional Costs I Should Know About?

No, we do not hide anything from our customers.


What is Your Returns Policy?

Please visit our returns page for more information on our returns policy.